UK mainland orders before 3pm on a working day will be dispatched on either NEXT WORKING DAY delivery service or a FREE 48 hour TRACKED service.
Next Day Delivery means next working day.
Orders must be made before 3pm to be dispatched that day.
Orders are processed and dispatched only on postal working days (Monday to Friday excluding bank holidays).
Courier parcels must be signed for on arrival.
If your parcel is returned to us by the couriers because you were not available to receive the parcel, you will incur return and redelivery charges before we redeliver your parcel. So please choose a delivery address at which someone will be available to sign for the parcel.
Deliveries outside the UK mainland (for example, to the highlands and islands) will take longer and cost more. Please call 08454650110 to check if any extra costs apply to you if you think you may be outside of the UK mainland.
PLEASE NOTE THAT IF YOU ARE ORDERING FROM OUTSIDE THE UK, YOU ARE RESPONSIBLE FOR FINDING OUT THE LAWS OF IMPORTING OUR GOODS IN YOUR COUNTRY. IF YOU DO NOT RECEIVE YOUR GOODS DUE TO CONFISCATION, THE VAPORIZER SHOP CANNOT BE LIABLE FOR FAILURE TO DELIVER OR FOR REFUNDING.
Delivery times are subject to customs inspection. There may also be duty and taxes payable, which may extend the delivery process. These are payable by the customer and not by us.
The Vaporizer Shop is a UK business and as such we comply fully with the Distance Selling Regulations 2000.
Quite simply this gives you the right to cancel your order at any time before dispatch and up to seven working days after you receive your order.
All goods must be returned (at buyers cost) in their original packaging and un-opened. Please note, original postage charges (if any) will not be refunded.
For the goods to be returned if they are not faulty the following terms have to be met.
The goods must be unused and unopened
The goods must be in their original condition & packaging
Goods that are not heat sealed in the box are non refundable and non exchangeable
Items supplied in sealed packaging that have been opened are non refundable and non exchangeable
The goods must be received back within 7 days from the day you received your order
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.